Privacy Policy

LinguaFlow — AI storefront translation with review-before-publish for Shopify.

_Last updated: July 3, 2026_

Who we are

LinguaFlow is operated by CGN Media Group LLC. Questions: chad.g.norris@gmail.com · 5036 3rd Ave S, St Petersburg FL 33707.

What data we access

LinguaFlow requests only content-related Shopify scopes: read_products, read_content, read_locales, write_locales, read_translations, write_translations, and read_online_store_navigation.

• Storefront content — product titles, descriptions, and SEO fields; collection, page, blog, and article text; navigation menu labels; and store policies. This is the text we translate.
• Shop locales — the languages enabled on your store, so we can list them and enable new ones you choose.
• Translations — existing storefront translations (to compute coverage) and the translations we publish on your behalf after you approve them.

We do not read, store, or transmit customer personal data or order data — no names, emails, phone numbers, addresses, payment details, order contents, or customer identifiers. Because LinguaFlow never touches Protected Customer Data, it is out of scope for Shopify's Protected Customer Data review.

What we store

• Shop settings — your source language, demo-mode flag, and Autopilot-drafts preference.
• Glossary & custom rules — the brand terms and style instructions you create.
• Translation jobs & drafts — the source text and drafted translations awaiting your review.
• Audit log — a before/after record of every translation published or rolled back, so changes are traceable and reversible.
• Shopify session — the offline access token Shopify issues so the app can call the Admin API on your behalf.

How we use AI

Translatable content is enumerated, filtered, and validated by a deterministic on-server pipeline. We send only the storefront text being translated (plus your glossary constraints and custom rules) to Anthropic's Claude API to produce draft translations. Drafts are validated in code (HTML structure, protected brand terms, fixed glossary translations) and are never published without your explicit approval. No customer data is sent to any third party. When no API key is configured, a deterministic local placeholder translator is used and nothing leaves your server.

Data retention & deletion

When you uninstall the app (or Shopify sends a shop/redact request), we delete all data we hold for your shop: sessions, settings, glossary terms, custom rules, translation jobs and drafts, and audit logs. We respond to the mandatory customers/data_request and customers/redact webhooks with an attestation that no customer data is held.

Contact

chad.g.norris@gmail.com